After a period of review and input from IBEW, Cascade Public Media has made a final decision to outsource the Donor and Audience Relations team (DART). For many years, our organization has been working with ACD to provide call center support outside of our business hours. We have now decided to transition to using ACD’s services 24/7.
A lot of thought and care has been given to making this transition because it will directly affect four positions on the DART team.
After months of careful consideration and input from our partners at IBEW Local 46, Cascade Public Media has made the final decision to move forward with outsourcing our master control functionality to a third party service. We have selected Public Media Management (PMM), a service providing content distribution and master control solutions from Sony and WGBH.
Today, we informed our Master Control Operators and Donor & Audience Relations team members that we are considering outsourcing their responsibilities to third-party providers. We appreciate the gravity that this decision would have on the team members whose jobs would be affected if we proceed. This consideration, or our decision to proceed, should not be interpreted as a reflection on anyone’s capabilities or talents.